Privacy Policy

Handled helps you organise everyday admin — bills, subscriptions, refunds, warranties, reminders and similar tasks. We are a software service. We are not a law firm, financial adviser, insurer, healthcare provider, debt collector, or an authorised representative of any company you deal with.

• Account information — your name, email address and sign-in details. If you sign in with Google, we receive your name, email and profile identifier.
• Task content — whatever you type into Handled: your request, notes, dates, statuses and amounts.
• Uploaded files — bills, receipts, photos and other documents you choose to attach to a task.
• Basic technical data — log and error information needed to keep the service running and secure.

Please do not upload information you do not need us to hold — for example full card numbers, Social Security numbers, or detailed medical records.

• To create, store and show your tasks and reminders.
• To generate AI guidance about what you have asked for. Your request text (and the names, not the contents, of files you attach) is sent to our AI provider to produce that guidance.
• To operate, secure, debug and improve the service.
• To email you about your account when you have asked us to.

We do not sell your personal information, and we do not use it for advertising.

Your tasks and uploaded files are private to your account. Access is enforced at the database and storage layer, so other Handled users cannot read them. A small number of our staff can access data only when it is necessary to operate the service, fix a fault, or comply with the law.

We use service providers to run Handled: cloud hosting and database/storage infrastructure, and an AI provider that processes task text to generate guidance. They act on our instructions.

We use encryption in transit, private per-user storage, and per-row access rules. We do not currently hold SOC 2, ISO 27001, HIPAA or PCI certification, and we will not claim otherwise. No online service can promise perfect security.

We keep your data while your account is open. You can delete an individual task or file at any time in the app, which removes it from our live systems; routine backups may retain a copy for a short period. To delete your whole account, email us and we will remove your data within 30 days unless the law requires us to keep it.

You can view and correct your details in Profile, turn notification emails on or off, and request a copy or deletion of your data. Depending on where you live (for example California), you may have additional rights — contact us and we will honour them.

Handled is for adults. It is not intended for anyone under 18.

If we change this policy in a meaningful way, we will tell you in the app or by email. For questions or requests, contact us through the support channel shown in the app.